Privacy Policy

At VSHosting, we are committed to respecting and protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services. It should be read alongside our Terms and Conditions, which govern your use of our services generally.

Information We Collect:

When you sign up for our services, we may collect personal information such as your name, email address, phone number, billing information, and identification details as required by law.

We may also collect non-personal information such as your IP address, browser type, operating system, device information, and usage patterns.

We maintain server logs and monitoring systems for security and service optimization purposes.

How We Use Your Information:

We use your personal information to:

• • Provide and manage our hosting services
• • Communicate with you about your account and services
• • Process payments and maintain billing records
• • Comply with legal obligations and prevent fraud
• • Improve our services and customer experience

We may use non-personal information for analytics, service optimization, and security purposes.

Data Retention:

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Upon account termination, we may retain certain information as required by law or for legitimate business purposes.

Disclosure of Information:

We do not sell, rent, or trade your personal information to third parties without your consent.

We may disclose your information to:

• • Third-party service providers who assist in delivering our services
• • Law enforcement or regulatory authorities when required by law
• • Professional advisers and potential business partners under confidentiality agreements

Your Privacy Rights:

You have the right to:

• • Access your personal information
• • Request correction of inaccurate information
• • Request deletion of your information (subject to legal requirements)
• • Opt-out of marketing communications

Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

These measures include encryption, firewalls, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Cookies and Tracking:

We use cookies and similar tracking technologies to:

• • Maintain your login session
• • Remember your preferences
• • Analyze website usage and performance
• • Provide security features

You can manage cookie preferences through your browser settings, but this may affect certain features of our services.

International Data Transfers:

Your information may be transferred and processed in countries outside South Africa. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Changes to Privacy Policy:

We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new policy on our website and, where appropriate, sending you a notification.

By continuing to use our services after such changes, you accept the updated Privacy Policy.